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Warranty Policies

Warranty & Service Information

Arrow Fitness – ARROW & Selected Branded Products

Arrow Fitness provides warranty and service support for ARROW branded equipment and selected third-party products, in accordance with the terms outlined below.

Labour Warranty

Labour warranty coverage applies within a designated metropolitan service area only.

Customers located outside a metropolitan service radius will be required to either:

  • Transport the equipment to the nearest approved technician, or

  • Proceed under a parts-only warranty (where applicable).

Travel time, freight, and additional call-out charges outside metro areas are not included unless agreed to in writing prior to service being scheduled.

Parts-Only Warranty

Any warranty that does not specifically include labour coverage will be treated as a parts-only warranty.

Under a parts-only warranty:

  • Approved replacement parts will be supplied

  • Repair instructions will be provided where required

  • Parts will be shipped directly to the customer

Installation, labour, freight, and call-out costs are not included.

Warranty Claim Requirements

To assess a warranty claim, the following information must be provided:

  • Brand name

  • Model number

  • Serial number

  • Detailed description of the issue

  • Clear photos showing the fault

  • Video footage demonstrating the issue (where applicable)

  • Details of any previous repairs

  • Invoice number or proof of purchase (mandatory for warranty claims)

Claims must be submitted via:

📧 Email: info@arrowfitness.com.au
🌐 Online Warranty Form below

Incomplete submissions may delay processing.

Warranty, Non-Warranty & Service Requests

The Warranty & Service Request Form allows customers to select:

  • Under Warranty

  • Non-Warranty

  • General Service Required

  • Call-Out Required

Other Branded Products

For non-ARROW branded products:

  • Arrow Fitness will lodge warranty claims with the manufacturer on the customer’s behalf where applicable.

  • The same documentation requirements apply.

  • All warranty outcomes remain subject to manufacturer assessment and approval.

Arrow Fitness – Labour Warranty Policy

Arrow Fitness provides a 12-month labour warranty for residential customers within a 40 km radius of the Arrow Fitness store or the nearest branch from which the equipment was purchased.

On-Site Labour Warranty Coverage

Customers located within 40 km of their selling store or nearest Arrow Fitness branch are eligible for on-site labour warranty service.

Customers Outside the 40 km Radius

Customers located more than 40 km from their selling store or nearest Arrow Fitness branch are not eligible for on-site labour warranty service.

However, labour warranty service may still be accessed by:

  • Transporting the equipment to the store or nearest Arrow Fitness branch from which it was purchased, or

  • Delivering the equipment to an approved Arrow Fitness service facility

Please note:

  • Transport costs are the responsibility of the customer.

  • Arrow Fitness is not liable for any damage that may occur during transportation for warranty purposes.

If you have any questions regarding this policy or require assistance, please contact our Customer Support Team.

Warranty Request