DELIVERY TERMS & CONDITIONS

• *FREE POSTAGE does not include TAS, NT, WA OR BULKY ITEMS, this is determined at the checkout. If you are in an area excluded from FREE SHIPPING or have selected a BULKY ITEM there will be live shipping rates to choose from at the checkout.

• Items have a shipping cost unless the listing/item states it is Free Postage. Freight costs vary for each buyer depending on their postcode/location.

• Deliveries cannot be sent to a post office box as we do not use Australia Post.

• Couriers can only deliver Mondays to Fridays, 9:00 am to 5:00 pm only.

• Delivery charges are quotes as “curbside delivery” which means as close to your premises as practical for a truck and to the ground floor.

• Larger items and pallets must have someone home to help unload. Due to WH&S regulations, courier drivers cannot be forced into lifting items over 20kg.

• It is your responsibility to advise us:

  • If someone is available to sign for the delivery.

  • If it is somewhere safe it can be left if no one is home? (e.g. around the back of the house)

  • If the address is a business address. If so we will require information regarding the business hours and the name of the building.

• If you say you will be home and miss the delivery, you will be required to pick up your delivery from the freight companies depot. Alternatively, we can arrange a re-delivery however this will incur a charge depending on the size of your order.

• We cannot advise you of the exact day and time delivery will occur however, we will email you the tracking details and the freight company contact details and they can provide you with a better estimation of the time.

• If you request that the freight company leave a card and return your order to the depot in the instance that you are not home, you will be charged a fee if you request re-delivery.