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Terms of service

ARROW FITNESS – TERMS & CONDITIONS OF SALE

These Terms & Conditions apply to purchases made from Arrow Fitness, including purchases made online, in-store, by telephone, by email, by quotation or invoice.

By placing an order with Arrow Fitness, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law (“ACL”).

1. ORDERS & ACCEPTANCE

When you place an order with Arrow Fitness (“Arrow Fitness”, “we”, “us” or “our”), you may receive an email or other communication confirming receipt of your order. This acknowledgement does not necessarily constitute acceptance of your order.

An order is accepted once we have confirmed the order and accepted payment, subject to stock availability, pricing accuracy and any other matters set out in these Terms & Conditions.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • an incorrect price or product information has been displayed;

  • payment has not been authorised or received;

  • we reasonably suspect fraud or unauthorised activity;

  • delivery to the nominated address is not reasonably available; or

  • an error has occurred in processing the order.

Where we cancel an order after receiving payment, we will refund the amount paid for the cancelled goods.

2. ORDER DETAILS & CUSTOMER RESPONSIBILITY

Customers are responsible for checking all order details before completing their purchase, including:

  • products and quantities;

  • dimensions and specifications;

  • delivery address;

  • access requirements;

  • telephone and email details; and

  • suitability of the equipment for its intended location and purpose.

Once an order has entered processing, picking, packing or dispatch, we may be unable to amend or cancel it.

If incorrect information supplied by the customer results in additional freight, redelivery, storage, handling or other charges, those reasonable additional costs may be payable by the customer.

Customers purchasing large fitness equipment are responsible for checking doorways, hallways, stairs, lifts, ceiling heights and other access restrictions before purchasing.

3. CHANGE OF MIND – NO RETURNS, REFUNDS OR EXCHANGES

Arrow Fitness does not offer returns, refunds, exchanges or store credits where you simply change your mind.

This includes where you:

  • choose the wrong product, model, colour or size;

  • order an incorrect quantity;

  • decide you no longer want or need the product;

  • find the product cheaper elsewhere;

  • fail to check product dimensions or specifications;

  • find that the product does not fit through a doorway, hallway, staircase or other access point;

  • find that the product does not fit within the intended space; or

  • purchase a product that is unsuitable for your intended use where that particular intended use was not made known to Arrow Fitness before purchase.

Please choose carefully and check all specifications, dimensions and requirements before completing your purchase.

This change-of-mind policy does not limit any rights you may have under the Australian Consumer Law where goods fail to comply with an applicable consumer guarantee.

4. AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available under the ACL that cannot lawfully be excluded, restricted or modified.

Where goods fail to comply with an applicable consumer guarantee, the remedy available will depend on the circumstances and whether the failure is major or minor.

For a major failure, a consumer may be entitled to reject the goods and choose a refund or replacement in accordance with the ACL.

For a failure that is not major, Arrow Fitness may be entitled to assess the product and provide an appropriate remedy, including repair, within a reasonable time.

Consumer guarantee rights exist independently of any manufacturer's warranty or express warranty and may continue beyond the stated warranty period where required by law.

5. ASSESSMENT OF FAULTS

Where a customer claims that a product is faulty, damaged or otherwise does not comply with an applicable consumer guarantee, Arrow Fitness may inspect, test or arrange an assessment of the product where reasonably necessary to determine the nature and cause of the problem.

Customers must provide reasonable information requested by Arrow Fitness to assist with the assessment, which may include:

  • proof of purchase;

  • product model;

  • serial number;

  • photographs or video showing the issue;

  • details of the fault;

  • details of installation and use; and

  • maintenance or service information where relevant.

Assessment of a product does not remove or reduce any rights available under the Australian Consumer Law.

6. PROOF OF PURCHASE

Customers making a warranty or consumer guarantee claim may be required to provide reasonable proof that the product was purchased from Arrow Fitness.

Acceptable proof may include an Arrow Fitness invoice, receipt, order confirmation, transaction record or other reasonable evidence of purchase.

7. FACTORY SECONDS, CLEARANCE & DISPLAY ITEMS

Factory seconds, clearance, ex-display and imperfect products may be sold with identified defects, cosmetic imperfections, damage or other disclosed conditions.

Customers are not entitled to a remedy under the ACL for a defect or condition that was specifically disclosed to them before purchase and accepted as part of the sale.

However, these products remain subject to any consumer guarantees that apply to other faults or problems not disclosed before purchase.

There are no change-of-mind returns, refunds or exchanges on factory seconds, clearance or ex-display products.

8. PRE-ORDERS & SPECIAL ORDERS

Pre-order products are products purchased before stock becomes available for immediate delivery.

Estimated arrival or release dates are estimates only and may be affected by manufacturing, shipping, customs, port congestion, freight delays and other circumstances outside Arrow Fitness's reasonable control.

When a pre-order is placed, stock may be specifically allocated or ordered for that customer.

Except where required by the Australian Consumer Law or otherwise agreed by Arrow Fitness, pre-orders and specially ordered products cannot be cancelled simply because the customer changes their mind.

Where an order contains both available products and pre-order products, Arrow Fitness may hold the order until all products are available for dispatch.

Customers wanting available products dispatched separately should place separate orders or contact Arrow Fitness. Additional freight charges may apply to split deliveries.

9. PRICING

All website prices are displayed in Australian Dollars (AUD) and include GST unless otherwise stated.

SCF reserves the right to change prices, promotions and product specifications at any time before an order is accepted.

We take reasonable steps to ensure prices are accurate; however, errors may occasionally occur.

If an obvious pricing or listing error occurs, we may contact you before fulfilling the order to advise you of the error and provide available options, which may include purchasing at the correct price or cancelling the affected order and receiving a refund of any amount paid for those goods.

10. PRODUCT AVAILABILITY & BACKORDERS

Stock information displayed on our website is provided as accurately as reasonably possible but may not always reflect real-time inventory across our stores, warehouse, suppliers and distribution network.

Where an ordered product is unavailable, Arrow Fitness may contact you to discuss available options, including:

  • placing the product on backorder;

  • supplying available products separately;

  • offering a suitable alternative where agreed; or

  • cancelling the unavailable product and providing a refund for that product.

Estimated arrival dates for backordered products are estimates and may change due to circumstances outside our reasonable control.

11. PRODUCT DESCRIPTIONS, IMAGES & SPECIFICATIONS

SCF takes reasonable steps to ensure product descriptions, specifications, photographs and other website content are accurate.

Product images are illustrative and may show optional accessories, weight plates, benches, barbells, flooring, attachments, people, props or other products that are not included unless expressly stated in the product description.

Minor differences in colour, finish, packaging or appearance may occur.

Customers should rely on the written product description and inclusions when determining what is supplied.

If you are unsure about the contents, specifications, dimensions, compatibility or suitability of a product, please contact Arrow Fitness before purchasing.

Nothing in this section limits your rights where a product does not correspond with its description or otherwise fails to comply with an applicable consumer guarantee.

DELIVERY TERMS & CONDITIONS

12. SHIPPING & FREIGHT

Free shipping applies only where expressly stated and remains subject to the conditions of the applicable promotion.

Free shipping may exclude:

  • Tasmania;

  • Northern Territory;

  • Western Australia;

  • remote and regional areas;

  • bulky or oversized products; and

  • other locations or products identified during checkout.

Applicable freight charges will generally be displayed or quoted before the order is completed.

SCF does not generally deliver to PO Boxes because many orders are transported by courier or specialist freight carriers.

13. CURBSIDE DELIVERY

Unless installation, placement or another delivery service has been expressly purchased and confirmed in writing, freight charges are for curbside or ground-floor delivery only.

This means delivery will be made as close to the nominated premises as reasonably and safely accessible by the delivery vehicle.

Standard freight does not include:

  • carrying equipment inside a residence or business;

  • carrying equipment upstairs or downstairs;

  • lift access;

  • unpacking;

  • assembly;

  • installation;

  • positioning equipment in its final location; or

  • removal of packaging.

Customers must ensure adequate access and assistance is available for large or heavy deliveries.

Courier and freight drivers may be subject to workplace health and safety restrictions regarding manual handling and heavy lifting.

14. DELIVERY ACCESS

Before ordering, customers must advise Arrow Fitness of any circumstances that may affect delivery, including:

  • restricted truck access;

  • narrow roads or driveways;

  • stairs;

  • lifts;

  • loading docks;

  • shopping centres;

  • construction sites;

  • security requirements;

  • limited business hours; or

  • unusually difficult access.

Additional costs reasonably incurred because of undisclosed access restrictions may be charged to the customer.

15. MISSED DELIVERIES & REDELIVERY

Customers must provide accurate delivery details and ensure someone is available where a signature or assistance with unloading is required.

If delivery cannot be completed because of circumstances within the customer's control, including nobody being available where attendance was required, incorrect delivery details or inadequate access, the customer may be responsible for reasonable redelivery, storage or depot collection charges.

16. AUTHORITY TO LEAVE

Where a customer provides authority for goods to be left unattended, the customer accepts the ordinary risks associated with leaving the goods at the nominated location, except to the extent liability cannot lawfully be excluded.

Customers should nominate a secure and weather-protected location.

17. DELIVERY TIMES

Any delivery date or timeframe provided by Arrow Fitness is an estimate unless Arrow Fitness expressly agrees otherwise.

Delivery times may be affected by carriers, weather, road conditions, supplier delays, port congestion and other circumstances outside Arrow Fitness's reasonable control.

Tracking details will be provided where available.

Nothing in this section excludes any rights available under the Australian Consumer Law in relation to delivery within an agreed or reasonable time.

18. DELIVERY DAMAGE, SHORTAGES & MISSING PARTS

Customers should inspect goods as soon as reasonably practicable after delivery.

If goods appear damaged in transit, have missing cartons, missing components or incorrect items, please notify Arrow Fitness as soon as possible and provide photographs, details of the issue and proof of purchase.

Prompt notification helps us investigate the issue with the freight carrier and resolve the matter more quickly.

Failure to notify Arrow Fitness within a particular number of days does not exclude any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Where packaging is visibly damaged at delivery, customers should note the damage with the carrier where reasonably possible and photograph the packaging before opening it.

19. TITLE & RISK

Title to goods will not pass to the customer until Arrow Fitness has received payment in full for those goods.

Risk in goods passes to the customer when the goods are delivered to the customer or another person authorised by the customer to receive them, except to the extent otherwise required by law.

Where the customer independently arranges their own freight carrier to collect goods from Arrow Fitness, risk may pass when the goods are collected by that carrier, subject to applicable law.

20. WARRANTY & CONSUMER GUARANTEE CLAIMS

Warranty claims should be lodged directly with Arrow Fitness using our designated warranty/service process.

Customers may be required to provide:

  • proof of purchase;

  • brand and model;

  • serial number;

  • description of the problem;

  • photographs and/or video; and

  • any other information reasonably required to assess the claim.

SCF may inspect or arrange testing of the product before determining the appropriate remedy.

Manufacturer or Arrow Fitness warranty terms operate in addition to, and do not replace or restrict, rights available under the Australian Consumer Law.

Where a problem is caused by misuse, abuse, neglect, unauthorised modification, incorrect assembly, abnormal use, accidental damage or failure to maintain the equipment, warranty coverage may not apply. This does not exclude any consumer rights that apply despite those circumstances.

21. INSTALLATION & ASSEMBLY

Unless expressly included in the customer's order, products may be supplied unassembled or partially assembled.

Customers are responsible for ensuring products are assembled and installed correctly and in accordance with supplied instructions.

Where professional installation is recommended due to the nature, size or complexity of equipment, customers should use a suitably competent installer.

SCF is not responsible for damage caused by incorrect assembly, installation, relocation, misuse or modification by the customer or a third party, except where liability cannot lawfully be excluded.

22. COMMERCIAL USE

Customers must ensure that equipment purchased is suitable for its intended environment and level of use.

Equipment described as being intended for domestic or home use may not be suitable for commercial, unsupervised, high-frequency or public-use environments.

Using equipment outside its stated usage classification may affect an express manufacturer's or Arrow Fitness warranty.

Nothing in this clause excludes any rights that cannot lawfully be excluded under the Australian Consumer Law.

23. GIFT CARDS

Gift cards are not redeemable for cash and cannot be returned or refunded for change of mind, except where required by law.

Gift cards are subject to any additional terms disclosed when purchased.

24. LIABILITY

To the maximum extent permitted by law, Arrow Fitness excludes liability that may lawfully be excluded and limits its liability where the law permits limitation.

Nothing in these Terms & Conditions excludes, restricts or modifies any guarantee, condition, warranty, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

25. WEBSITE INFORMATION

SCF may update website content, specifications, availability, pricing and these Terms & Conditions from time to time.

Changes to these Terms & Conditions will apply prospectively and will not retrospectively remove rights relating to orders already accepted.

26. GOVERNING LAW

These Terms & Conditions are governed by the laws applicable in New South Wales, Australia, and the parties submit to the jurisdiction of the courts and tribunals having jurisdiction in New South Wales, subject to any rights a consumer may have under applicable law.

27. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be read down to the extent necessary or severed, and the remaining provisions will continue to operate to the extent permitted by law.

28. CONTACT

For questions regarding an order, delivery, warranty claim or these Terms & Conditions, please contact Arrow Fitness through the contact details published on our website.

Arrow Fitness reserves all rights available to it under applicable Australian law.