Terms of sale

When you place an order with Arrow Fitness, you will receive an e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us.
Once your order is placed, all details are considered final. Please make sure you check your ordered items and delivery address are correct as these cannot be changed after the order is printed or packed. If the shipping details you have provided are incorrect and you need your order redirected you will be charged with the redelivery fee.

PRICING
All our website prices are shown including GST and are quoted in Australian Dollars (AUD). We reserve the right to change our pricing at any time without notice. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as reasonably possible and give you the option of reconfirming your order at the correct price or cancelling it in accordance with ACCC guidelines. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund via the method of original payment.

Products out of stock
On occasions, an item you purchase may display as being in stock when the item is out of stock. This can happen due to a range of factors. We keep a regular stock located at our off-site warehouse along with our shop stock, if the item is not in stock at our facilities the item can be in stock with one of our reputable wholesalers with distribution warehouses located around Australia. We endeavour to keep our stock counts regularly updated but due to the wide range of products we supply sometimes an incorrect stock count will be displayed. In this instance, we will endeavour to contact you with 2 options, to either place the whole order on backorder until all goods arrive or to send out the items in stock first followed by the items on backorder. If you choose to place your order on backorder we will keep you informed on the progress of your order as we receive updates from our suppliers and provide an estimated arrival. If you choose to cancel your order due to products being out of stock you will be provided with a full refund or store credit to purchase any other goods at your discretion.

PRODUCT DESCRIPTIONS
Arrow Fitness Online Store and its affiliates attempt to be as accurate as possible. However, Southern Cross Fitness Store does not warrant that the product description or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Arrow Fitness Online Store itself is not as described, your sole remedy is to return it in unused condition in its original packaging for an exchange of the purchase price. Please ensure you contact us for return authorisation before returning. Many of the images include benches, attachments, weights, barbells, props, people and other items that may NOT be included unless expressly implied otherwise. If you are not 100% sure about the contents of a specific package, please contact us prior to purchasing for confirmation.

WARRANTY, DAMAGED GOODS & MISSING PARTS
All deliveries must be checked for missing & damaged parts and a claim lodged within 5 days of receiving the items.

APPLICABLE LAW
By visiting Arrow Fitness Online Store, you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Arrow Fitness Online Store or its affiliates.